Contact Us

Excel Innovations, Inc.
Pembroke Pines, FL
(954) 450-1505
email: info@grippit.com

  • Terms of Use
  • Privacy Policy

Terms of Use

 

Please Read Carefully Before Using This Website:

[Excel Innovations, Inc.] maintains this site for information and communication purposes. This webpage contains the Terms of Use governing your access to and use of the [www.grippit.com] (the “Website” or “Site”). If you do not accept these Terms of Use or you do not meet or comply with their provisions, you may not use the Website.

TERMS APPLICABLE TO ALL USERS

Overview

YOUR USE OF THIS WEBSITE IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTING AND AGREEING TO THESE TERMS OF USE.

For users who are not registered with this Website, your use of the Website will be deemed to be acceptance of the Terms of Use, Section A. 

IF THESE TERMS OF USE ARE NOT COMPLETELY ACCEPTABLE TO YOU, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THIS WEBSITE.

Changes To Terms

[Excel Innovations, Inc.] may, at any time, for any reason and without notice, make changes to (i) this Website, including its look, feel, format, and content, as well as (ii) the products and/or services as described in this Website. Any modifications will take effect when posted to the Website. Therefore, each time you access the Website, you need to review the Terms of Use upon which access and use of this Website is conditioned. By your continuing use of the Website after changes are posted, you will be deemed to have accepted such changes.

Jurisdiction

The Website is directed to those individuals and entities located in the United States. It is not directed to any person or entity in any jurisdiction where (by reason of nationality, residence, citizenship or otherwise) the publication or availability of the Website and its content, including its products and services, are unavailable or otherwise contrary to local laws or regulations. If this applies to you, you are not authorized to access or use any of the information on this Website. [Excel Innovations, Inc.] makes no representation that the information, opinions, advice or other content on the Website (collectively, “Content”) is appropriate or that its products and services are available outside of the United States. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with applicable local laws.

Scope of Use and User E-Mail

You are only authorized to view, use, copy for your records and download small portions of the Content (including without limitation text, graphics, software, audio and video files and photos) of this Website for your informational, non-commercial use, provided that you leave all the copyright notices, including copyright management information, or other proprietary notices intact. You may not store, modify, reproduce, transmit, reverse engineer or distribute a significant portion of the Content on this Website, or the design or layout of the Website or individual sections of it, in any form or media. The systematic retrieval of data from the Website is also prohibited.

E-mail submissions: You agree not to submit or transmit any e-mails or materials through the Website that: (i) are defamatory, threatening, obscene or harassing, (ii) contain a virus, worm, Trojan horse or any other harmful component, (iii) incorporate copyrighted or other proprietary material of any third party without that party’s permission or (iv) otherwise violate any applicable laws. [Excel Innovations, Inc.] shall not be subject to any obligations of confidentiality regarding any information or materials that you submit online except as specified in these Terms of Use, or as set forth in any additional terms and conditions relating to specific products or services, or as otherwise specifically agreed or required by law.

The commercial use, reproduction, transmission or distribution of any information, software or other material available through the Website without the prior written consent of [Excel Innovations, Inc.] is strictly prohibited.

Copyrights and Trademarks 

The materials at this Site, as well as the organization and layout of this site, are copyrighted and are protected by United States and international copyright laws and treaty provisions. You may access, download and print materials on this Website solely for your personal and non-commercial use; however, any print out of this Site, or portions of the Site, must include [Excel Innovations, Inc.]’s copyright notice. No right, title or interest in any of the materials contained on this Site is transferred to you as a result of accessing, downloading or printing such materials. You may not copy, modify, distribute, transmit, display, reproduce, publish, license any part of this Site; create derivative works from, link to or frame in another website, use on any other website, transfer or sell any information obtained from this Site without the prior written permission of [Excel Innovations, Inc.]. Except as expressly provided under the “Scope of Use” Section above, you may not use, reproduce, modify, transmit, distribute, or publicly display or operate this Website without the prior written permission of [Excel Innovations, Inc.]. You may not use a part of this Website on any other Website, without [Excel Innovations, Inc.]’s prior written consent.

Links

For your convenience, we may provide links to various other Websites that may be of interest to you and for your convenience only. However, [Excel Innovations, Inc.] does not control or endorse such Websites and is not responsible for their content nor is it responsible for the accuracy or reliability of any information, data, opinions, advice, or statements contained within such Websites. Please read the terms and conditions or terms of use policies of any other company or website you may link to from our website. These Terms of Use policy applies only to [Excel Innovations, Inc.]’s website and the products and services [Excel Innovations, Inc.] offers. If you decide to access any of the third party sites linked to this Website, you do so at your own risk. [Excel Innovations, Inc.] reserves the right to terminate any link or linking program at any time. [Excel Innovations, Inc.] disclaims all warranties, express and implied, as to the accuracy, validity, and legality or otherwise of any materials or information contained on such sites.You may not link to this Website without [Excel Innovations, Inc.]’s written permission. If you are interested in linking to this Website, please contact info@grippit.com.

No Unlawful Or Prohibited Use

As a condition of your use of the Website, you warrant to [Excel Innovations, Inc.] that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

Spamming

Gathering email addresses from [Excel Innovations, Inc.] through harvesting or automated means is prohibited. Posting or transmitting unauthorized or unsolicited advertising, promotional materials, or any other forms of solicitation to other Users is prohibited. Inquiries regarding a commercial relationship with [Excel Innovations, Inc.] should be directed to: info@grippit.com.

No Warranties

THE WEBSITE, AND ANY CONTENT, ARE PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT, ALL OF WHICH [Excel Innovations, Inc.] EXPRESSLY DISCLAIMS. [Excel Innovations, Inc.] DOES NOT ENDORSE AND MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE CONTENT, AND [Excel Innovations, Inc.] WILL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY FAILURE OR DELAY IN UPDATING THE WEBSITE OR ANY CONTENT. WE HAVE NO DUTY TO UPDATE THE CONTENT OF THE WEBSITE. [Excel Innovations, Inc.] MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY RESULTS OR OTHER CONSEQUENCES OF ACCESSING THE WEBSITE AND USING THE CONTENT, AND FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY ACCESS, DOWNLOAD OR OTHERWISE OBTAIN IS FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. THIS WARRANTY DISCLAIMER MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY [Excel Innovations, Inc.]. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Governing Law, Location and Miscellaneous

These Terms of Use shall be governed in all respects by the laws of the State of Florida, USA, without reference to its choice of law rules. If an applicable law is in conflict with any part of the Terms of Use, the Terms of Use will be deemed modified to conform to the law. The other provisions will not be affected by any such modification.

Separate Agreements

You may have other agreements with [Excel Innovations, Inc.]. Those agreements are separate and in addition to these Terms of Use. These Terms of Use do not modify, revise or amend the terms of any other agreements you may have with [Excel Innovations, Inc.].

DMCA Copyright Policy and Copyright Agent

[Excel Innovations, Inc.] respects the intellectual property rights of others. If you believe something on this Site has infringed your intellectual property rights, please notify our agent and provide

the following information:

(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
(ii) Identification of the copyrighted work claimed to have been infringed.
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled.
(iv) Address, telephone number, and, if available, an electronic mail address where we may contact you.
(v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The Site’s Copyright Agent can be reached at: info@grippit.com
U.S. Resident
You represent that you are a United States resident.
No Professional Advice
The information available on the Website is intended to be a general information resource regarding the matters covered, and is not tailored to your specific circumstance. You should not construe this as legal, accounting or other professional advice. This Website is not intended for use by minors. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS AND ADVICE AVAILABLE ON THIS WEBSITE IN CONSULTATION WITH YOUR INSURANCE SPECIALIST, OR WITH YOUR LEGAL, TAX, FINANCIAL OR OTHER ADVISOR, AS APPROPRIATE.
Users Disputes
You are solely responsible for your interactions with other Users. [Excel Innovations, Inc.] reserves the right, but has no obligation, to monitor disputes between you and other Users.
User Submissions And Communications; Public Areas:
You acknowledge that you own, solely responsible or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity; and that you will indemnify [Excel Innovations, Inc.] or its affiliates for all claims resulting from content you supply. Some of the forums (individual bulletin boards and posts on the social network, for instance) on the Website are not moderated or reviewed. Accordingly, Users will be held directly and solely responsible for the content of messages that are posted. While not moderating the forums, the Site reviewer will periodically perform an administrative review for the purpose of deleting messages that are old, have received few responses, are off topic or irrelevant, serve as advertisements or seem otherwise inappropriate. [Excel Innovations, Inc.] has full discretion to delete messages. Users are encouraged to read the specific forum rules displayed in each discussion forum first before participating in that forum.
[Excel Innovations, Inc.] reserves the right (but is not obligated) to do any or all of the following:
(a) Record the dialogue in public chat rooms.
(b) Examine an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
(c) Remove communications that are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms of Use.
(d) Terminate a Member’s access to any or all Public Areas and/or the [Excel Innovations, Inc.] Site upon any breach of these Terms of Use.
(e) Monitor, edit, or disclose any communication in the Public Areas.
(f) Edit or delete any communication(s) posted on the [Excel Innovations, Inc.] Site, regardless of whether such communication(s) violate these standards.

[Excel Innovations, Inc.] reserves the right to take any action it deems necessary to protect the personal safety of our guests or the public. [Excel Innovations, Inc.] has no liability or responsibility to users of the [Excel Innovations, Inc.] Website or any other person or entity for performance or nonperformance of the aforementioned activities.

Arbitration

Except as regarding any action seeking equitable relief, including without limitation for the purpose of protecting any [Excel Innovations, Inc.] confidential information and/or intellectual property rights, any controversy or claim arising out of or relating to these Terms of Use or this Website shall be settled by binding arbitration in accordance with the commercial arbitration rules, in effect at the time the proceedings begin, of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be held in Florida, USA. All information relating to or disclosed by any party in connection with the arbitration of any disputes hereunder shall be treated by the parties, their representatives, and the arbitrator as proprietary business information. Such information shall not be disclosed by any party or their respective representatives without the prior written authorization of the party furnishing such information. Such information shall not be disclosed by the arbitrator without the prior written authorization of all parties. Each party shall bear the burden of its own counsel fees incurred in connection with any arbitration proceedings. Judgment upon the award returned by the arbitrator may be entered in any court having jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any award by the arbitrator shall be the sole and exclusive remedy of the parties. The parties hereby waive all rights to judicial review of the arbitrator’s decision and any award contained therein.

Limitation of Liability

YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. [Excel Innovations, Inc.] SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE CONTENT (EVEN IF [Excel Innovations, Inc.] HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR DELIVERY, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, PROGRAMS OR FILES, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEBSITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE WEBSITE OR THE CONTENT. THIS LIMITATION OF LIABILITY MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY [Excel Innovations, Inc.]. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU.

Indemnity

You agree to defend, indemnify, and hold [Excel Innovations, Inc.], its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.

ADDITIONAL TERMS APPLICABLE ONLY TO REGISTERED USERS

Accounts And Security

[Excel Innovations, Inc.] does not warrant that the functions contained in the service provided by the Website will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components. As part of the registration process, each user will select a password (“Password”) and Login Name (“Login Name”). You shall provide [Excel Innovations, Inc.] with accurate, complete, and updated Account information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your Account.

You may not:

(a) select or use a Login Name of another person with the intent to impersonate that person; 
(b) use a name subject to the rights of any other person without authorization;
(c) use a Login Name that Website, in its sole discretion, deems inappropriate or offensive.
You shall notify [Excel Innovations, Inc.] of any known or suspected unauthorized use(s) of your Account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Account, at [Excel Innovations, Inc.]’s sole discretion, and you may be reported to appropriate law-enforcement agencies.
Contact us: If you would like to request additional information regarding these Terms of Use, please contact us at info@grippit.com

Privacy Policy

This Privacy Policy governs the manner in which Excel Innovations, Inc., a Florida company (“Excel Innovations” or “we”), collects, uses, maintains and discloses information collected from users (each, a “User”) of the grippit.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Excel Innovations, Inc.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Excel Innovations may collect and use Users personal information for the following purposes:

To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site We may use feedback you provide to improve our products and services.
To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and any data stored on our Site. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We do not store your card details, in fact we never see these details. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL/TLS) technology and then encrypted into our payment gateway providers database. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Excel Innovations has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

 

  • Shipping
  • Ordering Information
  • Returns/Exchanges

 

Shipping

 

How long after ordering will my order ship?

Orders placed before 1 PM EST will usually ship the same day. Otherwise, your order will ship the next day.

How long will it take to receive my order?

In most instances your package should arrive in 2-5 days.

How much is shipping?

Our shipping rates are based on USPS shipping zones. We ship exclusively via United States Postal Service to keep our rates as low as possible.

Do you ship internationally?

Absolutely! We ship our products all over the world.

Do you ship to P.O. Boxes, Alaska, Hawaii, or APO/FPO addresses?

Yes, your order will ship out via the United States Postal Service.

What if I need my items in a hurry?

Expedited shipping can be arranged through Contact US or email at info@grippit.com. You will be responsible for the difference between our standard flat rate (including free shipping), and the new expedited rate.

How do I track my order?

You will receive a confirmation email upon placing your order, and another email with tracking information once your order has shipped. Emails will be sent to the email you provided during checkout. Tracking is also available on our site if you have created an account. To create an account go to Shop > My Account > Create account > enter your order ID and billing email and click the track button.

 

 

Payment Information

 

Taxes and duties

We collect sales tax when shipping to Florida addresses.

For international sales, all applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer. We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges will be. If a package is refused or deemed undeliverable, you will be responsible for any return shipping costs or taxes. The original shipping cost is non-refundable.

Billing and shipping information

Please ensure that all of your billing and shipping information is correct, as we cannot change your order once it has shipped. Please double-check your order to ensure that you have selected the correct product you wanted. We make every effort to ensure that you will get exactly what you ordered, and cannot be held liable for errors in ordering.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, or American Express credit cards. You can also check out using your PayPal account or with PayPal Credit.

What is PayPal Credit?

PayPal Credit is a super easy way to shop and then spread payments out over 6 months! They also offer No Payments + No Interest if paid in full in 6 months on orders of $99 and over. Just check out with PayPal and select PayPal Credit. Please also note that this is currently only available to US customers, and is subject to credit approval. For more information, please visit their website: https://www.paypal.com/us/webapps/mpp/paypal-credit

Is my credit card information secure?

Absolutely! We implement a variety of security measures to maintain the safety of your personal information when you place an order. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We do not store your card details, in fact we never see these details. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL/TLS) technology and then encrypted into our payment gateway providers database. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Can I order over the phone?

Yes, we do accept orders over the phone! Call 954-450-1505 with your credit card ready, and we can process your payment. You will need an email address to receive the tracking information and receipt associated with you order.

Can I change or cancel my order?

If you would like to change or cancel your order, please Contact Us as soon as possible or email us: info@grippit.com or by calling us at 954-450-1505. Please note that 0rders placed before 1 PM EST will usually ship the same day. If your order has shipped, you can place a new order, but your initial order must be processed as a return. See returns below.

 

Returns

 

We understand that a purchase does not always work out. If you need to return an item, please Contact Us or email us at info@grippit.com with your order number and details about the product you would like to return. Items returned to us without prior notification may not be refunded. Only items that have been purchased directly from grippit.com can be returned to us. Grippit! products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

 

Cancellations:

You may cancel an order at any time prior to shipment. To cancel an order, please Contact Us or email us at info@grippit.com as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped then it will have to be returned so we may process your refund.

Returns and exchanges:

Returns and exchanges are accepted within 30 days of purchase. Items need to be returned undamaged, unused, and in original packaging, and must include your purchase receipt from grippit.com. Once we receive your return, we will inspect it to ensure it is in new condition. Please note that we do not refund original shipping, and you are responsible for any shipping charges associated with your return or exchange. Please ensure you obtain tracking when returning items. We cannot accept responsibility for parcels lost in transit. Refunds will be processed within three business days and will be credited to the original payment method. Please allow up to 14 business days for a refund to be posted to your credit card account.

Incorrect addresses:

We do not provide refunds or replacements for orders with incorrect addresses. Please, make sure your shipping address is entered correctly! If you realize you’ve entered it incorrectly, please Contact Us or email us at info@grippit.com us as soon as possible. If paying by Paypal please make sure your account is up to date, and your address is correct. We only ship to addresses on the Transactions Details page.

Missing or incorrect items:

If items are missing or incorrect as a result of our error, please Contact Us or email us at info@grippit.com with your order number and details about the problem and we will work with you to quickly resolve the issue at our expense.

International:

We accept international returns as long as we receive the like-new product in original packaging within 30 days of the date of purchase. Please include your purchase receipt from grippit.com to be eligible. You are responsible for return shipping, and please note that we cannot refund customs duties or fees, and we do not refund original shipping.